Refund policy

Can I return or exchange my order? 

In the event that you change your mind you can cancel your order BEFORE shipment by sending an email to scoopdwithlove@gmail.com 

Note: Once shipped, all sales are final due to the mystery box nature.

What should I do if my order arrives damaged? 

Please take clear photos of the damaged items and contact our support team via email within 24 hours of delivery. We will resolve the issue promptly.

Mystery Box Disclaimer

By purchasing a mystery gift box, you understand and accept that the contents are selected at random based on your preferences, colours, likes, and dislikes provided at checkout.

While we always try our best to match your chosen vibe, exact items cannot be guaranteed.